Most issues with employee productivity are not with those who don't manage others but those who do, i.e. managers and predominantly first line mangers with little experience in managing and inspiring the mass of employees on the front lines dealing with customers, those who can make the biggest impact on the culture, climate and ultimately, the financial health of a business.
Employee engagement and trust in management or leadership is at an all time low, impacting on sales, productivity levels and profits. If it's not addressed, businesses will fail to realise their full potential.
"Reece has transformed our business into profitability, creating a blue-chip customer base and a team culture of high customer service... resulting in 95% of customers now rating us good - excellent". Private Equity Investor
Contrary to popular belief or myth, rapid culture change and productivity improvements, particularly in sales environments can be created from the bottom up and not always from the top down.
I therefore advise businesses on how to eliminate barriers to success, increase collaboration and improve competence to turn around under-performance and unleash the full potential of sales, account management and customer service staff. Including, teaching first and second line managers how to execute sales plans and initiatives in inspiring ways for maximum impact on the masses of employees dealing directly with customers and who can make the most difference to profitability, competitiveness, market share and overall image and health of a business.
If you want creative solutions to influence the success of your managers and your organisation, ones that rapidly deliver sales and service productivity improvements unique to your challenges, applied and proven in the real world (no theory) - LOOK NO FURTHER!
I cut through the jargon and complexity to give you, your managers and their people new but practical and highly effective personal leadership influence strategies that unleash the untapped potential within the business.
And, you'll be better informed with the right business improvement insights, utilising any one or a combination of the key diagnostic assessments below:
This is all about who you want to be and how you want your business to operate and perform, along with any 'end game' you have in mind. We'll cover ideation of a compelling purpose, values, standards and guiding principles to achieve the desired aims.
We use the latest digital survey and analysis tools to fully understand the current situation, from senior exec level and drilling down the lines with managers - employees as deemed necessary to create buy-in and commitment.
We use the latest digital survey and analysis tools here too but with specific focus on functions of concern, opportunity or particular challenges you or your business faces.
Developing strategic mindsets that lead to behaviours and decisions to enhance the prospects for the organisation's long-term prosperity. How and where to use different leadership approaches to impact the vision and direction of growth and success.
Involvement and buy-in from everyone in the business is crucial to success of any strategy. Eliminating misunderstandings or ego 'stand-offs' based on pre-conditioned values, beliefs, morals, ethics, thinking and therefore 'expectations' of others is a must.
The best strategies in the world won't work if the people don't work to the strategy. Whilst the strategy is designed to improve the prospects of a business, people often see it as change and resist. Monitoring, measurement and ongoing management is required.
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